Airline Refunds

• U.S. airlines will be required to give automatic refunds for disrupted flights

  The U.S. Transportation Department said airlines will be required to provide automatic cash refunds within a few days for canceled flights and “significant” delays.

  U.S. News

  Apr 24
  
• ‘Simply misinformation’: new travel regulations create exploitable loophole, critics say

  Travel regulations implemented Sept. 8 were 'already the law,' and create an avenue for airlines to exploit passengers, experts claim. The federal regulator says that's not true.

  Consumer

  Sep 12, 2022
  
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• Air Canada flight cancellations: How to get refunds, other compensation

  Air Canada's move to cancel nearly 10,000 flights this summer has many passengers frustrated and confused. Here's what you're owed if you were stranded at the gate.

  Consumer

  Jul 4, 2022
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• Frustration for Calgary family after online flight change confusion

  A Calgary family who had to change their flights after contracting COVID is speaking out after being charged for two flights despite a free change policy.

  Consumer

  Jun 2, 2022
• WestJet Vacations customer endures long battle getting refund after COVID cancellation

  President and advocate of Air Passenger Rights Gabor Lukacs says a consumer who paid for services the merchant did not deliver is entitled to a refund in the original form.

  Consumer

  Feb 3, 2022
• Frustrated customers continue to demand refunds from airlines

  Canadian airlines continue to get hit with requests for refunds -- not travel vouchers -- in light of cancelled flights.

  Canada

  Jan 5, 2021
• Advocacy groups slam airline regulator for saying refunds not required by law

  Consumer rights advocates are criticizing the latest statement on airline refunds from the country's transport regulator, saying it contradicts federal and provincial rules to the detriment of customers.

  Canada

  Nov 25, 2020
• Canadian Transportation Agency responds to growing flier frustration over lack of refunds

  The Canadian Transportation Agency clears up some of the confusion around its position on travel refunds vs. vouchers.

  Consumer

  Jul 29, 2020
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• This Ontario man was promised a refund — then Sunwing changed its policy

  OJ Sidor was told he would get a full cash refund for his trip cancelled due to COVID-19. But Sunwing says it had to 'adjust' its policy.

  Money

  Jul 18, 2020
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• Canada may need to rework flight refund rules to address possible ‘gaps’: watchdog

  The head of the Canadian Transportation Agency says officials should rethink whether airlines have an obligation to refund passengers for cancellations beyond the carrier's control.

  Consumer

  Jun 24, 2020