911 Dispatchers

• Montreal could create new unit for non-crime-related 911 calls

  People have long questioned the wisdom of having police respond to non-criminal 911 calls or be placed in situations which might require a non-police approach.

  Canada

  Jun 20, 2023
  
• Kelowna 911 dispatch services suffering from ‘worrisome’ low staffing

  Kelowna 911 phone operators are stretched so thin that the union representing them says it's a public safety risk and they want people to be aware.

  Crime

  Jan 9, 2023
  
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• E-Comm dispatchers may be forced to work overtime Canada Day weekend due to staff shortages

  E-Comm 9-1-1 dispatchers, responsible for dispatching and answering calls for 33 police and 40 fire departments around British Columbia, are facing critical staffing shortages.

  Canada

  Jun 30, 2022
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• Saskatchewan RCMP’s top 10 reasons not to call 9-1-1 from 2020

  From cold coffee to a “suspicious” moose, here’s the Saskatchewan RCMP’s top 10 list of reasons not to call 9-1-1 from 2020.

  Canada

  Dec 31, 2020
• Puerto Rico closes 911 call centres after employees test positive for coronavirus

  It's unclear how many employees tested positive.

  World

  Oct 21, 2020
• B.C. 911 operators could be next to take job action as talks break down with employer

  The union that represents 99 per cent of B.C.'s 911 dispatch call-takers and their support staff, said in a statement the mediated talks reached an impasse Friday.

  Nov 1, 2019
• Province implementing changes to standardize 911 call centres across Alberta

  The 911 system will continue to be led at the local level but the province said it's creating a more consistent approach to improve service.

  Crime

  Aug 28, 2018
• What’s Ontario doing to stop first responder suicides? A report is coming

  The Ontario government has a report it’s finalizing and may be ready for release in the next few weeks – about two years after the roundtable on job-related PTSD was first announced.

  Canada

  Jul 22, 2014