A handful of Starbucks customers took to social media Tuesday to share they’d gotten their drinks for free due to a payment glitch.
Due to this temporary outage, Some U.S. and Canadian Starbucks stores were only accepting cash on Tuesday because of a payment system outage that the company blamed on an overnight software update that knocked some cash registers offline.
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Starbucks spokeswoman Madeleine Löwenborg-Frick said the company pushed out a software update in line with normal practices and that the outage was not in any way related to the “WannaCry” ransomware attack that infected more than 300,000 computers worldwide.
She said most stores were back online as of late Tuesday afternoon and the rest would be back soon. “Our systems have not been compromised by any third party,” she said in an email, adding that the company hoped to have all stores back online “shortly.” She did not say how many stores were affected.
As of Tuesday afternoon, he said “virtually” all the stores were back up and running again, with the few remaining stores scheduled to be back up soon. On Starbucks’ Twitter account, the company was apologizing to customers.
Starbucks also suffered an outage in 2015 that prompted stores to close early, which the company blamed on an “internal failure during a daily system refresh.” A Starbucks spokesperson told Fortune there is no official free coffee policy for this kind of event, though Starbucks’ Twitter responses suggest that customers appreciate the gesture.
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