TORONTO — A tense meeting between Wendy Fuller and her local bank did not end as she would have liked.
“I guess sad,” was how she described the feeling of owing the Royal Bank of Canada $10,000 on a line of credit.
Fuller, who is intellectually disabled, went to the bank a few years ago because she want to buy an app for her iPad, so needed a credit card.
She said staff helped her fill out the forms, but added that she’s not clear on how she ended up with the additional $10,000 line of credit.
A friend who is helping Fuller said RBC offered to reduce Fuller’s interest rate from 12.5 percent. But Patti Wheeler said the manager wouldn’t commit to a new rate.
She thinks Fuller should not be responsible because she doesn’t believe the bank should have given her the money in the first place.
“They know she doesn’t have the capability,” said Wheeler.
“I think they should forgive the loan and apologize.”
They said the manager responded that the bank would “think about it.”
RBC refused an interview and has been telling Global News since Friday that they are resolving the issue.
Fuller’s bank debt is just part of the story. She was living off the line of credit after being cut off from the Ontario Disability Support program due to paperwork.
Fuller had worked part time for years, which was fine as long as she showed ODSP her pay stubs.
She started working as a dishwasher at Cora restaurant about three years ago, which pays its staff through direct deposits and gives an online pay stub, not a paper one.
Fuller didn’t understand what to do and said she was too shy to let anyone at Cora know she needed help.
“If I knew that it had to be printed I could have helped her out with that,” said Rosy Sandhu, the manager who hired Fuller.
Because Fuller stopped submitting the paperwork, her ODSP was suspended, something Wheeler calls “criminal.”
Fuller couldn’t pay her rent and was evicted from her apartment last week, but is keeping her spirits up thanks to strong support.
Sandhu said staff at the restaurant are like family and as soon as they heard about Fuller’s financial problems have been trying to help.
“Everyone has been saying, ‘Wendy just let us know what we can do,'” she said.
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