TransLink says they expect HandyDART service to return to normal Monday after a computer server malfunction significantly impacted service for three days.
The problem began Friday morning, and while TransLink says they’re using drivers and taxis to provide “as much service for pre-existing bookings” as possible, people using the service have experienced significant delays.
“They should have had all sorts of people on staff this morning to take phone calls…it’s backing up the whole system,” says Patrick Maxcy, who says he waited for hours Friday night for a HandyDART bus that never came.
He says TransLink needs better communication with the many passengers who won’t know whether their pre-existing bookings will come on time.
“I’m vocal, I’m strong, I stand up for myself. A lot of seniors don’t do that. When it comes they’re very grateful, but they can’t speak up.”
TransLink said Sunday that users can once again make new medical bookings. The company contracted to operate the service is working to have the system back online tomorrow.
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