Lenovo customers still face order issues after price error debacle
TORONTO – Lenovo Canada customers affected by last month’s online price error are now experiencing issues with subsequent orders, placed after the company offered upset customers $100-off coupons in an attempt to remedy the situation.
Many customers placed orders for the Y410p laptop – one of the main models affected by the original price error – shortly after receiving the $100-off coupon.
But those customers are reporting they have gone weeks without any information regarding their purchases – some have even been told the laptop won’t ship until January 2015.
Tim Dunog ordered the Y410p laptop at the beginning of June and since then has been in contact with Lenovo Canada customer relations three times.
His original order included an estimated shipping date of January 2015. Dunog said he has since been promised many different shipping estimates from customer relations, but still has yet to receive the computer.
Many users have reported similar situations on the Red Flag Deals forum, where many customers have been discussing the ongoing Lenovo price error ordeal.
“Other members are posting that their reps are informing them that the laptops should be shipped by Wednesday or so. I highly doubt that’s going to happen,” Dunog told Global News via email.
“I’m just sick of what Lenovo is doing and hope no other business follows this kind of business practice.”
In May, Lenovo Canada abruptly cancelled customer orders over a pricing error during an online “Door Buster” sale in which customers were able to place orders for computers at up to 80 per cent off.
Lenovo offered affected customers $100 off their next purchase as a “gesture of goodwill.”
The price error has sparked a proposed class action lawsuit, complaints to Canada’s Competition Bureau and outrage amongst consumers.
According to the Red Flag Deals forum, some customers have been told that the part number for the Y410p computer has been discontinued. One user wrote on the forum they were told their order would be cancelled.
Currently, the Lenovo website shows that the Y410p laptop is sold out in Canada – however, the laptop is available for purchase on the U.S. site.
Global News contacted Lenovo Canada regarding the latest customer complaints and requested a statement regarding the availability of the Y410p laptop.
The company did not immediately return a request for comment.
Meanwhile, Dunog said he is left wondering if he fell victim to a “bait and switch” tactic.
“The coupons could only be used by phoning in and had such a short expiry date, which has led me to believe that they want to lure in customers to purchase their soon-to-be discontinued products at regular price minus the $100 coupons,” said Dunog.
“[But] looking around shows me that customers are unable to put up with the 6 to 7 month estimated shipping date and plan to cancel (essentially not using Lenovo’s “generous” coupons) or purchase different laptops at a higher price.”
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