CALGARY- Homeowners who have hired a lawn care company to look after their properties are being warned to read the fine print—or they may end up paying more than expected.
Continuous service policies mean companies will continue to show up until they hear otherwise, so it’s the homeowners job to call them and cancel.
Eric Yeung encountered problems after cancelling his service with Dr. Green last year. He says they showed up anyway, and left a bill in his mailbox.
“I actually called I believe around November to cancel, and told them to stop servicing the property,” he says. “But it’s really your word against theirs. And again I called in to cancel, and obviously they don’t have a record.”
Dr. Green says they’re now trying to fix the confusion, but the Better Business Bureau (BBB) says they’ve received dozens of similar complaints.
“We have been working with this company, and they have been resolving a lot of these complaints,” says Sandra Crozier-McKee from the BBB. “So we encourage people to contact the BBB if they have an issue.”
A spokesperson for Dr. Green says they’re making an effort to fix any billing issues.
“We have made a big effort in changing and really helping to become accredited with the BBB, and really not just make a better name for ourselves but also educating our customers on our processes,” explains Kyle Ratcliffe. “Some people forget they signed up for services, and that we are a continuous service company.”
Consumers are reminded to check the policies of any yard care service, and get it in writing.