April 23, 2014 6:42 pm

More customers fight for refunds on undelivered products from deal website

Watch video above: Dealticker group buying site still at odds with consumers. Sean O’Shea reports. 

TORONTO – A Toronto-area group-buying website is under fire again Wednesday after Global News received a flood of complaints about their service suggesting customers weren’t receiving their products.

Karla Sarmiento is a health care worker in the GTA and a big fan of group-buying websites like Dealticker. She got an email saying they were having a 10 per cent extra sale and bought two products.

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“I got an email that I will receive it within three to six weeks. I waited all of seven weeks and didn’t receive the product,” she said.

She complained to Dealticker via email. The company responded quickly saying they would contact the merchant and get back to her the next day. That was a week ago.

“I’ve still received no phone calls or no emails from them,” she said. “If I don’t get my products, at least issue me a refund.”

Global News first reported on Dealticker on April 10 after Geeta Malhi waited several months without receiving the products she had ordered. In that case, Malhi got a full refund within hours of the story being published.

At the time, the company’s Chief Financial Officer Daniel Abramov told Global News that they are fulfilling orders and issue a refund “when there’s an item not fulfilled.”

He echoed that statement when asked on Wednesday and added the company reviews “every single case on a case-by-case basis.”

He also addressed concerns that some customers haven’t been able to reach their customer service department when they called by saying Dealticker’s customer service is done strictly via email.

Dealticker received an “F” rating from the Better Business Bureau and some customers who contacted Global News complained of not receiving products and not receiving refunds.

© Shaw Media, 2014

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