TORONTO – Air Canada has identified and suspended two baggage handlers who were caught on camera dropping luggage from roughly six metres off the ground.
READ MORE: Air Canada baggage handlers toss carry-on luggage off jetway stairs
The video, taken by a passenger on board a plane and posted Thursday to YouTube, captures a worker dropping bags from a boarding gate to a luggage bin below.
Air Canada spokeswoman Angela Mah says in an email the “totally unacceptable” incident took place at Toronto’s Pearson Airport that day.
She says the actions “clearly contravened” the airline’s baggage-handling rules.
WATCH: Air Canada baggage handlers mishandle carry-on luggage
Mah says the airline has identified two parties involved. The two have been suspended for the duration of an investigation and “will be terminated pending the outcome of (this) investigation.”
Mah added that company procedures call for gate-checked luggage to be carried to planes by hand.
The video has stirred up a wide range of comments both on YouTube and Twitter, with some people lambasting Air Canada and saying they won’t fly on the airline again.
“And people wonder why no one likes Air Canada,” one remarked on the video-sharing site.
“#AirCanada – Where we see your luggage take flight,” said a Twitter user.
“So this is why my shampoo always ends up all over my clothing,” tweeted another.
Others were more charitable saying the airline should not be judged by the actions of one baggage handler.
“It is the employer’s fault for making humans work like an animal to handle heavy bags,” one YouTuber commented.
- Budget 2024 failed to spark ‘political reboot’ for Liberals, polling suggests
- Train goes up in flames while rolling through London, Ont. Here’s what we know
- Peel police chief met Sri Lankan officer a court says ‘participated’ in torture
- Wrong remains sent to ‘exhausted’ Canadian family after death on Cuba vacation
Comments